Frequently asked questions

What does a healthcare advocate do?

Our healthcare advocates are there to offer a wide range of services, ranging from attending your doctors’ appointments, to monitoring your bedside care in the hospital, as well as bridging the gap between you and your healthcare team.

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I thought doctors, nurses and other providers offered those services?

They work with hundreds of patients, every day. At Shields Health Advocates we focus only on you,one client at a time. We do not work for the health authority. We work only for you.

Who pays for the services?

Usually payment is made directly by the patient or his caregiver. We work directly for you.

How will you help me in the hospital?

We will ask the questions that clients don't think to ask.We also will make sure that there is continued care after discharge. Our role is to attend most family meetings and make certain your wishes and concerns are addressed.

Will you be with me in the appointments?

Yes because of our knowledge of the healthcare system ,we will be there to provide support, take notes and translate health and medical jargon.

What do you not do?

We do not administer medications,do physical exams nor give diagnoses.

Our advocates do not assist clients with any personal care such as bathing, dressing, or simple wound care.

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